Shipping and Return Policies

Shipping Policy

Shipping charges are computed at checkout and are based on the total weight of your order with a $10 minimum charge.
Additional shipping charges may be applied for residential, limited access locations, and lift gate needs when applicable
 

  • For items with Free Shipping:
    • Free shipping applies to Contiguous US orders only
    • An additional shipping charge will be applied to orders outside the Contiguous US
    • Additional shipping charges may be applied for residential, limited access locations, and lift gate needs when applicable
    • 11+ Handi Treads: Free Shipping
      1-10 Handi Treads: Standard rates are $15, $20, or $25 for shipping and handling
  • We ship internationally. Call for a freight quote to your location: (800) 876-7267. International customers are responsible for paying applicable duties, brokerage fees, and taxes after order is placed
  • Items ordered on-line that are not within the Contiguous US have a different freight price than quoted online. We will contact you with the appropriate adjusted freight cost
  • If you have any questions regarding freight/tracking don’t hesitate to contact us: (800) 876-7267
  • In stock items usually ship within 24-48 hours. Lead time varies for custom made orders. Contact us at (800) 876-7267 with any questions regarding lead times.

 

Return Policy

We accept returns on NON-CUSTOM products that have been purchased over the last 30 days. All returns require a return authorization and will be charged a 20% restocking fee (unless otherwise noted). Returns shipped without authorization will be refused. NOTE: For health reasons, only unused factory sealed bathing or bathroom products can be returned (opened packages and/or used products will be refused.).

Call (800) 876-7267 to request a Return Authorization number.